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Return Policy

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Watch should be defective on arrival. 
  • Make sure to record a video while unboxing the watch & send us the video on WhatsApp at our Customer Support number.
  • The watch must be returned within 24 hours from day of receival.
  • The watch must be in unworn & unaltered condition.
  • The original packaging, tags, box, invoice & any included accessories must be returned.


How to Return or Exchange?

To initiate a return or exchange,

  • Contact our Customer Support team at majesticcraftsmen@gmail.com describing the issue. Also ping us the video recording of watch unboxing at  +91-9663067421 on WhatsApp in case of issues.
  • Package the watch securely in its original packaging along with invoice, box, tags & other accessories.
  • Send the package to the address provided in invoice.


Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using Bluedart shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.